• Patch Management and Service Pack updates
• Anti-Virus and Anti-Spam management, updates and remediation
• Manage backups and restores
• Disk and memory optimization
• Manage user accounts
• Manage network and internet connectivity
• Manage Firewalls, Routers and Switches

Remote Help Desk, Lab/Bench Service and Onsite Service for all covered equipment, operating systems and applications:

• Servers, PC’s, Laptops, Firewalls, Routers and Switches
• Microsoft Windows 8 and 10 Pro Desktop Operating Systems
• Microsoft Office 2007, 2010 and 365
• Microsoft Windows Server 2008, 2012 R1 and R2
• Microsoft Exchange Server 2010
• Microsoft SQL Server 2008 and 2012
• And more

Vendor Management Services. We will manage all of your infrastructure vendors, allowing you and your staff to run your business, not your vendors. Anytime there is a problem with a device or line of business application serviced by a vendor we manage for you, it’s one call to us, and we take it from there, and work the problem to resolution with the vendor. We will even schedule any onsite visits required by the vendor, and oversee the successful remediation of the issue at hand.

• Broadband Vendors
• Phone Service Vendors
• Phone Equipment Vendors
• Copier/Fax/Scanner/Document Imaging Vendors
• Line of Business Application Vendors
• Hosted Website/Domain Registration Vendors